You should expect to receive your refund within two weeks of giving your package to the shipper to return. However, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 working days), the time it takes us to process your return once we receive it (1 to 2 working days), and the time it takes your bank to process our refund request (3 to 7 working days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please give us enough clear evidence to show the faulty of the item quality itself. We DO NOT accept the following faulty:
1. Item damaged by buyers due to improper usage.
2. Items more than 15 days after delivery.
We will dispatch your order within 1-2 days once we confirm your payment. We do not process your order on Sunday or public holidays. Please allow an additional 1 to 2 business days for weekend orders. Most shipped packages are delivered within 3-5 business days from the day they are shipped.
2.Receipt of Order
Please do not sign the package until you check all the items carefully. In case the package was damaged obviously when arrived, please deny the parcel and contact us immediately. Please note that we do not accept any return of the package without contacting us. Besides, it's buyers responsibility to pay for customs duty or import tax.
Our QC department will check the quality of each item carefully before packing & dispatching. We guarantee our products will be of the highest quality available. All dresses are well packed with dust bags. Please kindly understand a slight size difference and color difference are not quality problems.
We can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions or customs laws prevent us from shipping certain products to certain geographical locations.
For us the customer is always the king. Your feedback weighs very much to us. Please leave us a positive feedback if you like our products. We are always improving our services. Please take a consideration of us and do NOT leave us a negative feedback, work it out with us if there is any problem. Thank you:)
1.What's your MOQ?
There is no MOQ for our products in stock. You can place order mixed in various styles, sizes and colors. The more, the cheaper. Easy start for your business, no pressure on stock.
2.What payment methods do you accept?
We can only accpet escrow in our aliexpress shop.Unless you have special requirements
3.What shipping methods do you use?
We offer China Post, Hongkong Post, EMS, Fedex, DHL, TNT and UPS. We can also ship by air or by sea for large quantity orders.
4.How long will the shipping time be?
We will dispatch your order within 1-2 days once we confirm your payment. We do not process your order on Sunday or public holidays. Please allow an additional 1 to 2 business days for weekend orders. Most shipped packages are delivered within 3-5 business days by dhl from the day they are shipped.
5.How can I track the order status?
We will email you the tracking number once we've shipped out your order. You may track your order on each courier's official website:
China post: intmail.183.com.cn/icc-itemstatusen.jsp
Hongkong post: www.hongkongpost.com
6.How much does it cost for shipping?
The shipping cost depends on the weight, shipping way and destination country. Our customer service team will calculate for you when confirming your order.
7.Do you accept drop shipping?
Yes, we accept drop shipping. We can ship the items directly to your customer's door step to save your time and money.
8.Can I return the items?
Yes, if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unused with all labels intact. Please firstly send us the clear pictures to show the reason causing your dissatisfaction. A best solution would be negotiated. Please refer to our Return Policy for more information or just contact us for help.
9.Does the product come with any labels or logos? Can I put my own logo on it?
Most products come with their original labels or logos, but there are also some products coming with labels & tags removed. So you can sell them with your own brand easily. We can help you produce the labels & tags so long as you can provide us the size, logo picture, material (we suggest satin, since it is more durable and cheap) and exact hex code of the color in the logo. Please note different styles may need different MOQ to start the customization.
10.Do you offer free shipping?
Some of our products are offered free shipping by epacket mail service. Some price we offer to you is FOB price, not including shipping charges. And our wholesale price is not affordable to offer free shipping.
11.Can I get some discount?
We still offer you the wholesale price even though you just order one or two pieces. But if you order more, we will definitely offer discount – the more, the cheaper. We appreciate your business.